Technical Support Engineer with strong experience in Ad-Tech, IoT, networks and telecommunications, development of internal tools, automation, API integrations, monitoring, and
advanced troubleshooting.
Skilled in Python, Linux, SQL, cloud fundamentals, dashboards, and observability tools such as Grafana and Prometheus. Multilingual (ES/PT/EN) and proactive, with experience
supporting global operations and optimizing processes through innovation and technology.
Technical Support Engineer | 2021 – Present
Global support for Ad-Tech, developing internal tools to help and troubleshooting.
Technical Support Engineer | 2019 – 2021
Support for customers and employees on network equipment and integrated IoT solutions, prepare technical documentation, manuals, tasks and provide training for employees and customers.
Professional Electronics and Sound Technician | 2018 – 2019
Repair of professional audio and lighting equipment, digital consoles and troubleshooting in areas such as networks, Wifi, UHF, broadcast and acoustic projects.
General manager | 2009 – 2017
Planning and supervision of employee activities, supervision of production processes, increasing production efficiency and effectiveness, innovation and financial and logistical management, solving incidents, implementing strategies to improve products and services
Technical Support (Helpdesk) | 2014 – 2015
Migration to the Linux operating system, technical office support (Helpdesk), development of an office application to manage statistics on social needs in low-resource communities.
Networks and telecommunications LTE/IoT consulting.
Applications and software development.
Design and outdoor advertising.
Development of 2D plans and 3D projects.
Business consulting.
The Systems Engineer is a professional prepared for systems design, diagnosis, analysis, modeling, implementation, evaluation and control of new systems or improvements across the entire scope of an organization’s processes, in an optimized way, using appropriate means. and advanced methodologies, techniques, tools and technologies.
https://es.wikipedia.org/wiki/Universidad_Gran_Mariscal_de_Ayacucho
Source: http://ugmaingsistemas.blogspot.com/p/asobre-de.html
The Medium Electronics Technician will be able to work in small, medium and large industries as a human resource prepared to develop installation, maintenance and repair of basic electrical equipment and systems, carry out projects in their area applying Basic Electronics, Digital, Industrial and Control techniques in electronic technology industries and companies, meeting the safety and hygiene standards established for the sector.
My professional goal by 2029 is to have Senior level tools and knowledge in the area of development and data science. Furthermore, being able to balance the challenges of work and personal life.
My greatest professional pride was leading developer teams, learning and developing leadership and innovation skills.
I am passionate about learning, having new knowledge and skills are my mission in life, this makes me a person who whenever I have any difficulty solving problems, I will be dedicating the time necessary to seek, understand and put into practice all the knowledge acquired . All the skills and knowledge we obtain are our heritage.
I like working in a team, it is usually possible to get a lot of different thoughts and new perspectives on problem solving. Other than that, I like to focus on time management, human talent and division of activities according to each phase of a project. Within a team there are different stories and each one has different ways of solving the same problem.
I was born in Puerto Ordaz – Venezuela, the son of a teacher and a middle-class businessman, I started working at the age of 14 and have always been a person eager to learn about all possible topics.
At the age of 14, my first job was at my father’s company, focused on maintaining residential and corporate carpets and sofas, with logistical responsibility for the company, scheduling appointments and even carrying out the operation.
At the age of 18 I managed to graduate as an Electronics technician, having the possibility of working in different companies as a sound technician for vehicles, an electrician in industries and in parallel studying at college.
At the age of 4 and a half, I managed to finish the Systems Engineering course curriculum, starting to work professionally in different companies.
Soon after, I managed to work with the largest event production company in the south of Venezuela, a company where I started as a producer and ended up as general manager. By my own decision and due to the country’s socio-economic crisis, I emigrated to Brazil.
Brazil, the country where I currently reside. I started working as a bricklayer, laborer among other jobs, until I got a job at the largest sound company in the north of Brazil, after about 2 years of work I decided to live in São Paulo due to a proposal made by an IoT multinational, the company being where I currently work.
