OSCAR MORAO
São Paulo, SP, Brazil | (+55) 11 98312-1255 | moraolup@gmail.com
linkedin.com/in/oscarmoraog | github.com/oscarmoraog | resume.grupoarvum.com

PROFESSIONAL SUMMARY
Technical Support Engineer with 5+ years in global Ad-Tech (Criteo) and IoT/networking (Teltonika). Expert in Python automation, internal tool development (Flask/Django), API integrations, advanced Linux troubleshooting, Grafana/Prometheus dashboards, alerting and incident response. Trilingual Spanish/Portuguese/English (fluent). Proven impact reducing manual tickets 40%+ through automation.

TECHNICAL SKILLS
• Programming & Scripting: Python, SQL, Bash, JavaScript, HTML/CSS
• Automation & DevOps: Docker, Git, Jenkins, Flask, Django, REST APIs, CI/CD
• Monitoring & Observability: Grafana, Prometheus, Zabbix, log analysis, alerting, metrics
• Networking & Telecom: TCP/IP, DNS, DHCP, VLAN, VPN, LTE/4G/5G, Mikrotik, firewall, routing, NAT, IoT
• Systems: Linux (advanced), Windows Server, SSH, systemd
• Cloud & Other: AWS/GCP/Azure fundamentals, JSON/YAML, data parsing

PROFESSIONAL EXPERIENCE

Technical Support Engineer
Criteo – São Paulo, Brazil (Global/Remote) 2021 – Present
• Tier-2/3 support for global real-time bidding Ad-Tech platform
• Developed Python internal tools (Flask/Django) – reduced manual ticket handling 40%+
• Built and maintained Grafana dashboards + Prometheus alerts for campaign monitoring
• Root-cause analysis on bidding, tracking, delivery and API integration issues
• Supported clients and internal teams in English, Spanish and Portuguese

Technical Support Engineer
Teltonika Networks – São Paulo, Brazil 2019 – 2021
• Supported 1000+ global customers on RMS platform and IoT devices (4G/5G routers, GPS trackers)
• Created technical documentation, user manuals and multilingual training
• Solved complex networking cases (VPN, firewall, NAT, routing, remote access)

Electronics & Sound Technician – Barra Som 2018 – 2019
General Manager – Grupo Cols Eventos, Venezuela 2009 – 2017

EDUCATION
Systems Engineering – UGMA, Venezuela 2014
Electronics Technician – ETI Simón Rodríguez 2006

LANGUAGES
Spanish (native) | Portuguese (native) | English (fluent)

Full design resume: resume.grupoarvum.com